Information, Reservation & Booking Procedure.

If you are interested in our tour program, please feel free to contact us via an email address, mobile message or Whatsapp, or 24 hours phone call service direct to our mobile number. We are very glad if you ask for any information about the tour program, then if you feel that it is suitable for you just make a reservation, then we would pleasant if you want to make down payment to secure your booking, and we will reconfirm to you if we got any deposit.

Payment Method & Transaction

• If you interest in our product and want to make a reservation, please send us 30% of the total price as the deposit, then the rest payment should be done one day before the trip starting or at least in the morning before the trip starts from Labuan Bajo.
• The payment should only be done by Indonesian currency IDR, or also other foreign currencies such as USD, EURO, GBP, and it will automatically be converted into the Indonesian Rupiah regarding the latest exchange-rate of our local bank or post office.
• The deposit can be sent via bank, western union, or Paypal, and the rest payment should be done by cash when arriving in Labuan Bajo.

Note:

• We are accept  for our clients to pay by using Credit Card when arriving in Labuan Bajo and extra charge 3%  by credit card

Refund & Cancellation Policy

After you have transferred a deposit or settled all the tour payments, and suddenly you will cancel the tour for any sake of your problem. It is not refundable, and could you please inform us by sending an official notification message in advance to confirm your tour cancellation.

Tour Price Components & Tour Program

We do not put the price in every tour program on our website. It will be known when We will make correspond with each other to get dealing with the tour price. So, it’s flexible and negotiable depending on our client’s needs and requests. And in general, we have made some options of fixed Tour Program on our website but if you dislike any of them, and you have your owned program or you have a special program-requested., Could you please tell us ahead via an e-mail on our correspondent, then we will try to match or design that tour program as your request.

Park  Fee at Komodo National Park.

If in our correspondence about the price of tour program is does not included the park fee to Komodo National Park, it means the Park fee will be paid by customer when arrive in at Komodo National Park (Rinca Island and Komodo Island as the main gate to Komodo National Park. About this case please pay attention for some items as below:

• Park fee is only valid in one day, so if you do trekking in Rinca and Komodo Island in two different days, you will pay the entrance fee twice.
• For normal day the Park fee consist of: Entrance fee: IDR. 150.000/person, Ranger fee: IDR. 120.000 / group (1 – 5 pax), Government tax: IDR. 100.000/pax, Snorkeling Fee: IDR. 15.000/pax.
• Every Sunday and the others public holiday in Indonesia, the Park fee consist of: Entrance fee: IDR. 225.000/person, Ranger fee: IDR. 120.000 / group (1 – 5 pax), Goverment tax: IDR. 100.000/pax, Snorkeling Fee: IDR. 15.000/pax.
• Special for Kanawa Island: if you enter the island via harbor/jetty of Kanawa Island and use their facility, you should pay the fee: IDR. 50.000. But if you just swimming and do snorkeling on this place you do need to pay.

Something to Bring along with You.

During your travel date, please pay attention to bring some important things as mentioned beneath such as: enough cash, proper walking shoes, trousers, sweater, jackets, raincoat, good resistance of walking booth (in rainy season), sleeping bag for village tour program (if you sleep in the village), long sleeves, sunglasses, sun hat, mosquito spray, strong malaria prevention pill, sun lotion, towel, snorkel gear, swimming suit, portable flash light, some nice reading book, sandals, camera, video camera, enough memory card, replacement batteries, batteries charger, medicine, first aid box, passport, visa, airline tickets, or other important travel documents which have been unmentioned here.

Tour Facilities Condition

We’ve high commitment to serve our clients wholeheartedly, but remember, this tour is based on adventure, and do not expect that, a service-given is like on Bali, and just want you to know that most of the tour facilities such as accommodation, restaurant, boat trip, etc. are simple and basic but at least they are clean and proper enough for the travelers to be used, except in Labuanbajo as the only well-developed touristic area throughout the island has several options for those tour-facilities from basic one till to luxurious can be gotten and it’s also depending on your request before dealing the tour.

Travel Insurance.

We would be pleased to suggest and recommend to our clients that, it really ensures that, your any kind of Insurances has been covered in a reliable Insurance company in your country due to this does not include on the tour price. So, please be so kind to take your own any kind of Insurances with you during your traveling date to our region.

Indonesian Domestic Airline

It sometimes has a problem of cancellation, delay, or irregularity of domestic flight schedule in Indonesia. It is very important to be suggested that, could you please re-check or reconfirm your departure flight schedule at the local airline company where you purchased and issued your flight ticket at least 48 hours before you are flying.

Our Limitation & Responsibility

We will try hard to do the best our job to make you happy and satisfied during you traveling on our region, and we only act actually in a capacity as local tours & travel organizer to arrange your tours, transportation, accommodation, tour guide service, and so on (depend on our dealing tour price). So, we do not responsible for any important personal belongings missing, damage, delay, cancel or irregularities of flight schedule, minor or major accident including death, any natural disaster such as bad weather, landslide, storm, or any force-major which are really beyond of our control that makes your trip is uncomfortable, unhappy.

Bank & Money Changer

Banks and Money changers are acceptable to change the foreign currency but it is a very poor rate of exchange. The money changer is also very limited range on our region and if you will depart your tour from Bali or any well-developed touristic area in Indonesia, it’s better changing your owned currency there, before traveling to our region or it is even so much better to bring some enough cash money or ATM card with you. Every single town on Flores has some banks with ATM service. It is possible to withdraw some money by using an ATM card. Most of the hotels, restaurants, mini markets are only possible to be paid in cash and really a few of them are acceptable payment systems by using a credit card.